Shipping policy

Shipping & Returns Policy — Eminent Hive

Last updated: December 1, 2025

Thank you for shopping with Eminent Hive! Below is our clear and simple shipping and returns policy. If you need assistance, reach us anytime at contacteminenthive@gmail.com.

Shipping

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery Time (After Dispatch)

  • Standard Delivery (India): 3–7 business days
  • Express Delivery (where available): 1–3 business days

Delivery times may vary due to courier delays, holidays, or remote locations.

Shipping Charges

Shipping fees are shown at checkout and vary based on location, weight, and delivery speed. Free shipping promotions may be offered occasionally.

Tracking Details

You will receive an email with tracking information once the order is shipped. If you do not receive tracking details within 48 hours, contact us at contacteminenthive@gmail.com

Shipping Coverage

We currently ship across India. For international delivery requests, email our support team for availability and charges.

Failed or Missed Deliveries

If delivery fails due to an incorrect address or unavailability, the order may return to us. Additional redelivery charges may apply. Please ensure your address is accurate.

5-Day Return Policy

We offer a 5-day return window from the date you receive your product.

Eligibility

To be eligible for a return:

  • Item must be unused, unworn, and in original condition.
  • Tags, packaging, and any free items must be included.
  • Hygiene-sensitive items may only be returned if defective.

How to Initiate a Return

  1. Email contacteminenthive@gmail.com with your order number, item details, reason for return, and photos (if damaged/incorrect).

  2. Wait for our return authorization (RA) and shipping instructions.
    Do not send items back without authorization.

Return Shipping Cost

  • If the issue is our mistake (damaged, wrong item), we cover the return shipping.
  • For all other returns (e.g., wrong size ordered), the customer pays the return shipping cost.

Refunds

  • After receiving and inspecting the returned item, refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.

Exchanges

If you want to exchange an item for size or another product, email us. Exchanges depend on stock availability. Price differences will be adjusted accordingly.

Non-Returnable Items

  • Gift cards, downloads, and items marked “Final Sale”
  • Items not in original condition or missing packaging
    If unsure, reach out — we’ll help.

Damaged or Incorrect Items

If your product arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at contacteminenthive@gmail.com.
  • Include photos, packaging images, and your order number.
    We will arrange a replacement or refund, and we will cover return shipping for such cases.

Support & Contact

For shipping or return-related questions, contact us at:
contacteminenthive@gmail.com